Privacy Policy
Last updated: January 2026. RoadRunner Rentals Pvt. Ltd. is committed to protecting your privacy when you use our website and services to book motorcycle rentals in India. This policy explains what personal information we collect, how we use and share it, your rights, and how to contact us. We process data to provide reservations, support roadside assistance, and comply with regulatory and safety obligations. We only collect information necessary for those purposes and maintain safeguards to protect your information.
Information we collect
When you create a reservation, contact support, or use our site, we collect information you provide directly such as full name, email, phone number, government ID, driving license details, booking dates, pickup and drop-off locations, and payment data. We also collect technical data including device identifiers, IP address, browser type, and basic location derived from IP to improve service availability and security. For payments we use secure payment processors who handle card and UPI data; we only retain the transaction reference needed to reconcile bookings and refunds. We may also collect optional feedback and ratings to improve our service. Collecting this information enables us to confirm bookings, respond to enquiries, manage roadside assistance, and comply with legal obligations related to vehicle rentals and safety checks.
How we use your information
We use personal information to process and confirm bookings, manage payments and refunds, prepare and inspect rented motorcycles, and provide customer support including 24/7 roadside assistance. Contact details are used to send booking confirmations, service notices, and safety advisories relevant to your trip. We use aggregated, non-identifying analytics to improve the website and our operations. When you opt in, we may send promotional offers and service updates. We will not use your personal information for purposes incompatible with the reasons it was collected without notifying you and obtaining consent where required by applicable law.
Cookies and tracking technologies
We use cookies and similar technologies to enable basic site functions, remember your preferences, and understand how the site is used. Essential cookies are required for bookings and account security. Non-essential cookies are used for analytics and optional personalization. The cookie banner allows you to accept or reject non-essential cookies. You can also control cookie settings using your browser. Third-party services used for analytics and performance may place cookies on our pages. These parties process information in accordance with their policies. We avoid intrusive tracking and respect Do Not Track settings when technically feasible.
Sharing and disclosure
We share personal information with trusted third parties only as necessary to provide services: payment processors, insurance providers, roadside assistance partners, and local partners for vehicle delivery and repairs. These third parties act under contractual obligations to protect data and to use it only for specified purposes. We may disclose information to comply with legal obligations, respond to lawful requests from authorities, or protect the rights, property, or safety of RoadRunner Rentals, our users, or the public. When a business is sold or reorganized, customer information may be part of that transaction; in such cases we require the acquirer to protect the information in accordance with this policy.
Data retention and deletion
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For booking records and financial reconciliation we retain certain information for the period required by applicable tax and corporate laws. If you request deletion and there is no legal requirement to retain the data, we will remove your personal data from active systems and anonymize it where possible. Deletion requests may affect our ability to provide active reservations and support. To request deletion or data access, contact our privacy team at the address below.
Security measures
We implement administrative, technical, and physical safeguards to protect personal data. These include encrypted connections for data transmission, access controls for systems containing personal data, secure payment processing, and routine security reviews. While we use reasonable measures to protect your information, no system is completely secure. If a breach affecting personal data is detected, we will follow applicable notification requirements and inform affected individuals when required by law.
Your rights and choices
You may request access to, correction of, or deletion of the personal data we maintain about you, subject to reasonable verification and legal exceptions. You may object to or restrict certain processing, and where applicable request data portability. To exercise your rights, contact the privacy team using the contact details below. You may opt out of non-essential marketing communications by following opt-out links in emails or by contacting us. For cookie choices, use the cookie banner or your browser controls. We will respond to verified requests in a timeframe required by law.
International transfers
Some service providers we use may process personal data outside India. When we transfer data internationally we rely on appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms. We ensure contractual protections are in place to maintain an adequate level of protection for your personal data regardless of where it is processed.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information. If you believe we may have collected information of a child, please contact us.
Contact and privacy team
If you have questions or requests regarding this policy or our data practices, contact us at:
Privacy Team, RoadRunner Rentals Pvt. Ltd.402 Sunrise Tower, Andheri East
Mumbai, Maharashtra 400059
India
Email: [email protected]
Phone: +91 98987 65432
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via the website and, where appropriate, via email. The last updated date at the top of this policy indicates when significant changes were made. Continued use of our services after changes constitutes acceptance of the updated policy.